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Customer Service Online Training with Steve Toburen

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Product Description

The foundation of any successful business strategy will be built on exceptional customer service. All of the other components of an exceptional Restoration Company are built on a foundation of a culture of excellent customer service. Steve Toburen has defined a strategy called Service Engineering that is based on a system of harnessing Moments of Truth to dramatically exceed your customer’s expectations. If you have not heard Steve Speak or heard his presentation before, then you are in for a treat. This is likely the most valuable topic in our series as every employee and subcontractor should view these sessions as a part of your initial orientation program. Exceptional customer service is easy to implement and a very low cost strategy with a very high impact. After viewing these sessions you may find that you want more which you can get through the five day Strategies for Success course at Jon Don which was created by Steve Toburen.

Subject matter expert: Steve Toburen
Course access: 72 hours

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